We’re sorry for your loss. We know there is a lot going on, lots of people involved and so much still to do…
We’re here to help, and together, we will honour and remember your loved one.
Our Process
Refined over 8 years working with thousands of families, this process has been evolving to help families better understand the steps needed to create a memorable farewell for their loved ones.
Please note that this 8-step process may vary depending on your situation. Some steps might not be required, some may be skipped, or just be in a slightly different order.
1
The Funeral Arrangement
You should have briefly discussed the requirements for creating funeral media for the service during your consultation with your funeral director. After this meeting, the consultant will place a preliminary order with us.
Typically occuring 3 or more days out from the service.
2
Meeting with Celebrant
This meeting with your celebrant will give you a clearer idea about the service itself and will indicate the media requirments as planned with your celebrant.
This usually happens soon after your funeral arrangement.
3
Organise & Sort Media Assets
You’ll need to start thinking about the media assets (ie. photos of your loved one, suitable music and other elements). Organise and sort these in preparation to supply it to us.
4
Supply Assets & Design Consult
When you have finished sorting and organising, it is time to supply the assets to us and have a discussion with our media consultants about any design ideas you may have.
We will need this to happen at least 2 days out from the service, but can be as late as 1 day out from the service.
5
Design & Create
Once we have everything needed to get started (including all assets and design instructions), the project will be placed into our production schedule to be started by our team.
Although we aim to start ASAP, this stage can happen as late as 1-day prior to the service.
Our schedules are based on funeral dates to ensure each project is prioritised to be completed on time.
6
Proofing & Approvals
Once the design process begins, it will be important for you to check your emails and phone for communication from our team about progress and approvals – as we need to ensure we have enough time to make any changes required.
This is especially important if it is the day before the funeral to allow time to finalised all funeral media.
7
Final Approval
After recieving the go-ahead with your final approval, we will confirm quantities with you, then begin finalising, producing and deliver all media to your funeral director – they will bring everything to the funeral service.
Photos and other assets supplied to us will be returned to you on the day by your funeral director.
8
Extras
Should you require more copies of anything (print media, photo tributes, service recording, etc), please don’t hesitate to get in touch with us when you’re ready.